I managed to delete the email with my 30% off code and asked them to send me a new one, here is the reply: Hi there, Thank you for your inquiry. I am very sorry but the email sent to you was an automated email. Please go ahead and place the order for the item (s) that you want, and email us back with your invoice number and we will be sure to take the 30% off. Please remember coupon codes/ price matching does not apply to the following brands: Kooba, Citizens of Humanity, Hudson, True Religion, Joe's Jeans, Seven For All Mankind, Nudie Jeans, Paige Denim, and Zooey. We look forward to doing business with you! Very unhappy about this, but didn't some of you order Koobas, receiving the discount?