I started writing about my my unhappy incident with Kirna Zabete in girlsgottoshop's positive thread this morning, but I figure I better switch it to its own thread so as not to confuse people by implying I got good customer service! What I got was a bag with MUMPS - not natural distressing, but definite protruding, patterned bumps. So after talking to my unreceptive SA, I sent pics. And after they viewed the pics, they insist it isn't defective but will exchange it as a 'favor' - first they said I had to OVERNIGHT IT AND ON MY DIME! I refused to pay shipping, so they gave in. SA sent pics of the replacement and it's totally PLAIN JANE. SA even changed her story about how many taupes they have left. At first she said PLAIN JANE was the best of three. When I asked for pics of another to compare - "oh, actually they're flying off the shelves and there aren't three. This is it. Make up your mind - you have to do it now before I leave for 2 days because we can't hold a bag for you - we have to make them available to our customers." I'm so disappointed - I feel like I'm getting the dregs of the taupes - especially after calling within 10 minutes of the sale announcement AND talking at length about getting a pretty bag AND asking the SA to really look it over. And I end of with THESE?? Without going back home to see MUMPS and compare to PLAIN JANE, I can't tell which is the worse scenario so I don't want to decide right this moment. So now SA is treating me like I'm trying to pull something funny by not agreeing to take the boring-ass replacement for a MUMPY bag in a heartbeat. Horrible. HORRIBLE EXPERIENCE! What would you do? I know I will NEVER purchase from them again. And I will never buy sight unseen again - total crapshoot. And I want to warn all of you not to buy a Taupe Paddy on sale from them - it will either be mumpy (they intend to sell, not claim) or boooooring!