I went into my Coach boutique on 12/28 and bought the hearts lanyard and ordered, or so I thought, the hearts ponytail scarf. I still havent received it, so I called CS today and they have no record of the order! I called the store and they have no record of it either! Fortunately I save ALL of my receipts, but now I have to go into the store and show them the receipt, then she said they coud see about getting it overnighted to me. Its just kind of inconvenient because I wasnt planning a trip to the mall this week, but I guess I will run up there tomorrow because I want this scarf for my red Hamptons carryall. Oh well - I'll live, just kind of disappointing that they didnt follow through and order my item. It was w/my favorite SA too, so maybe she just got overwhelmed - it was still the "holiday return rush!"