- Mar 7, 2008
I recently bought a Kenneth Cole New York bag (not the cheaper Reaction line). I didn't carry it right away after buying it and just recently started using it, I've carried it only 2 weeks and the edging on the straps is starting to crack. I've never had this happen on a bag so new. So far it's only cracking, not peeling, but I'm very concerned that it's just a matter of time before it starts peeling. I'm planning on contacting the company to see what they say. It's not returnable to the store either, as I bought it on ebay, new with tags. It's a very lovely bag, one of my favorites, I'm so disappointed. Any advice?