Keepall 45 Macassar DEFECT HELP!!

  1. Megs and I welcomed our baby boy earlier this month and wanted to share the news with the TPF community. Come say hello to Baby Vaughn!
    Dismiss Notice
Our PurseForum community is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker. Thank you!
  1. #1 Jan 12, 2019
    Last edited: Jan 12, 2019
    Hi LVers,
    I bought my Macassar Keepall 45 last august in Italy. I was in a hurry to get to the airport so I never fully checked the bag before leaving. When I got to my next destination I realized that there were bubbles underneath the Macassar leather (see photos) but I had already used it for the flight. I immediately took it to the nearest LV. After thoroughly inspecting the handles, the SA told me that there was nothing they could do in terms of exchange because it wasn’t defective (i disagree, but what do you think?).
    They offered to repair it but I was traveling to my home country the week after and it wasn’t enough time. Once i got home, I took it to the LV store and they said it wasn’t a defect but they could “send a repair request” to see if it was eligible for a free repair. They told me they would get back to me in a week and I left.
    They never called me back nor sent me an email. I called the store several times but they said there was no request filed under my name. I just gave up in the end and decided that was my fate. Now, a year later, I regret giving up and my heart breaks everytime I look at my Keepall. It shouldn’t look like this. I chose the Macassar over the regular beige straps because I didn’t want it to age and the colour to change, and I got stuck with an old looking bag anyway.

    Still furious and upset.
    Help.

    - C

    The initial bubbles:

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]

    The bottom of the bag is in perfect condition:

    [​IMG]
     
  2. I cannot accept this state in new
     
  3. I would definitely go to another LV location, explain the situation and let them look at it. I don’t believe it should look like that even after using it periodically over a year’s time. I never brought any LV purchases in for repair, so I’m not familiar with the process, but I personally feel you should get a free repair. Good luck.
     
    EpiFanatic likes this.
  4. Definitely looks like a flaw to me, the strap should be replaced at the very least, imo.
     
    Bumbles likes this.
  5. My heart hurts for you. I’m so sorry. Try taking it to an LV store and see what they say. And it shouldn’t look like that ever.
     
    LemonDrop likes this.
  6. How could they sell this bag to you??? Isn’t it obvious when they pack it it’s a complete mess?????
     
  7. I would take it to a boutique and tell the same story you just told us. You purchased it and got the run around and gave up feeling you were forced to live with it. but your heart breaks looking at it and what are your options now?

    I purchased an item recently and felt that it was beneath quality. the SA told me there was nothing wrong, normal wear and tear, did I get it wet? yada yada and then said she would send it in to be reviewed but to expect it to be returned. 2 weeks later I got a replacement sent to me. so I would move forward with it and ask for it to be inspected no matter what the SA says.
     
    Baglady777, EpiFanatic and BleuSaphir like this.

  8. +1
    I would go back to another store and be firm with your position, Don’t back down.
     
  9. Confused - are these current pictures of the bag or pictures of how the bag looked upon purchase ??
     
  10. These pictures were taken yesterday but the bubbles underneath the strap were there since I purchased it.
     
  11. Do take it back and request the repair. To a different location if you want to. You would ‘probably’ get good news back instead of ‘it’s wear and tear, deal with it’.
    Sometimes the SAs say things that the repair specialist wouldn’t agree with...they don’t feel like starting a repair request for whatever reason that has nothing to do with yourself.
    Boutiques are not uniformly consistent on their initial judgement/offer of repair-worthiness, so if that location blows you off, it doesn’t mean any other one would! :tup: