Hi LVers,
I bought my Macassar Keepall 45 last august in Italy. I was in a hurry to get to the airport so I never fully checked the bag before leaving. When I got to my next destination I realized that there were bubbles underneath the Macassar leather (see photos) but I had already used it for the flight. I immediately took it to the nearest LV. After thoroughly inspecting the handles, the SA told me that there was nothing they could do in terms of exchange because it wasn’t defective (i disagree, but what do you think?).
They offered to repair it but I was traveling to my home country the week after and it wasn’t enough time. Once i got home, I took it to the LV store and they said it wasn’t a defect but they could “send a repair request” to see if it was eligible for a free repair. They told me they would get back to me in a week and I left.
They never called me back nor sent me an email. I called the store several times but they said there was no request filed under my name. I just gave up in the end and decided that was my fate. Now, a year later, I regret giving up and my heart breaks everytime I look at my Keepall. It shouldn’t look like this. I chose the Macassar over the regular beige straps because I didn’t want it to age and the colour to change, and I got stuck with an old looking bag anyway.
Still furious and upset.
Help.
- C
The initial bubbles:
The bottom of the bag is in perfect condition:
I bought my Macassar Keepall 45 last august in Italy. I was in a hurry to get to the airport so I never fully checked the bag before leaving. When I got to my next destination I realized that there were bubbles underneath the Macassar leather (see photos) but I had already used it for the flight. I immediately took it to the nearest LV. After thoroughly inspecting the handles, the SA told me that there was nothing they could do in terms of exchange because it wasn’t defective (i disagree, but what do you think?).
They offered to repair it but I was traveling to my home country the week after and it wasn’t enough time. Once i got home, I took it to the LV store and they said it wasn’t a defect but they could “send a repair request” to see if it was eligible for a free repair. They told me they would get back to me in a week and I left.
They never called me back nor sent me an email. I called the store several times but they said there was no request filed under my name. I just gave up in the end and decided that was my fate. Now, a year later, I regret giving up and my heart breaks everytime I look at my Keepall. It shouldn’t look like this. I chose the Macassar over the regular beige straps because I didn’t want it to age and the colour to change, and I got stuck with an old looking bag anyway.
Still furious and upset.
Help.
- C
The initial bubbles:
The bottom of the bag is in perfect condition:
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