Months ago when KS had a sale, my cousin wanted a bag from KS and asked me to help her place an order. She used a shipping service in Portland and have them ship the stuff to her in Singapore. So i tried to place the order and have the bag ship to the address she gave me. Well who knows KS is so stuck up that they do not allow their merchandise to be shipped internationally, and that address my cousin gave me was flagged in their system as a "concierge service". They wouldn't let the order go through so my cousin ended up not getting the bag. They state on their site that they do not ship internationally, but no where does it say that i can't ship a KS item outside of US. Fast forward till this week, i want to order a dress from their sample sale online but i wasn't able to submit my order. i tried all different credit cards and none would go through. Called up KS CS, was transferred between different departments, nobody knows what's going on. Finally got to speak to a manager and she contacted their credit card services dept to find out what's going on. Turns out because i tried to use a concierge service in the past, they have flagged all my information (CC, address, phone, emails) as fraud and banned me from placing an order online. Even though i clearly have my shipping and billing address as my home address, with an apartment number! The manager said they couldn't lift the ban because i could use my shipping address and still have the item shipped to a concierge service and export it. Therefore i am no longer able to place shop on katespade.com in the future, but i can purchase the item from a store if they have it. WTF??? i mean i'd understand if they were afraid of me reselling the dress, but i was only buying ONE item. How much profit do they think i will make from it? OMG KS, seriously who do you think you are? i wouldn't even be buying from KS if it wasn't for the sale. $80 is still quite a lot for a dress. i will most definitely be using my money for something way better and KS will NOT be getting a penny from me ever again. What a bunch of snots. And the sucky part is, i got banned from trying to do someone a favor.