Okay -I just got a bag I ordered from Karmaloop today & I am disappointed to say the least. The bag had no tags on it -price & qee "booklet" gone-, the qee was not in a bag, the decorative chain is missing, AND there is a small blackish smudge on it. Also, it does not "fold" down easily & has a puffy appearance (it's a ciao) which gives me the impression that someone had & used this bag for sometime before returning it. Granted, I did pay below retail b/c I was able to use a rep code, but there was no indication that I'd be getting a used bag. I'm mad, but I think they will just tell me to send it back to get a refund, but I want the bag -I just think they should give me some $/credit back (like $20 or something). Does anyone have some advice to offer??? I'm close to telling them to EAB!!!