Has anyone dealt with them before? I may be spoiled since Hayden harnett has my bags at my door in a split second. I ordered the Botkier Hobo on the 30th. I did get a letter saying they had my order. I called on Tuesday to check on it's status. The lady just said she's check on it and get back to me. Nothing. So I called today, and after alot of looking they found my order and said it was sent. I explained that their site says a tracking page would be sent to me when they ship. She did manually give me the tracking number. It just seems a little slipshot. Is everyone who ordered from them Happy? She said I got the last one they had and I was going to love it. I just said...I hope so....if I ever get it. And she just giggled. She was very pleasant and friendly. I guess all of my past buying from boutiques have been awesome and I thought this one might be the Dud in the bunch.