Just sent my wallet back to LV.........What do you think they will do?

rosieroseanna

Spenderella
O.G.
Dec 9, 2006
4,062
15
So I was bought a mono pochette wallet for Christmas which at the time I thought was a funny colour, the lv's are a mustard colour. Anyway I just got a new speedy which is the same as all the other LV's I have had and much paler. The purse looks silly when used with the bag as it looks as though they are fake as there is such an obvious difference. So, I rang LV customer services and they told me to send them the purse which I did this morning along with the receipt and a nice note. Do you think they will swap it for a paler one in the original canvas?TIA
 

jellybeanz

O.G.
Aug 12, 2007
1,119
0
i guess if they're feeling nice they will send you a new one. and if not, they'll send it back to you and say there's nothing wrong with it.
 

DesigningStyle

I left my heart in Sicily.
O.G.
Dec 20, 2006
20,375
1,662
NJ, USA
Pics would have been so useful for this thread. I don't know what they will do. I am at a loss. Nothing is wrong with the item.
 
Jul 3, 2006
10,783
141
I have heard of variations in color of monogram canvas. Not sure what they will do, but I have heard it mentioned. Good luck!
 

Mom of 2

Member
Nov 17, 2007
268
0
I have read about variations in color (mustard/caramel/greenish.. etc) My Neverfull is slightly 'greenish' compared to all my other pieces... but when I read that there are many variations I didn't do anything about it... it will be interesting to see what they do for you. Keep us posted. Good luck!
 

mariah9999

Lovin' LV
O.G.
Feb 17, 2008
4,321
5
Purseville
This is really good to know as I was not aware that there were color variations at all. I will keep this in mind the next time I am shopping for a bag. I'm not sure what they will do if the color is just off a little...If there are known variations, then they probably will consider it to be within a normal range and say nothing's wrong with it. If it's truly off in color, they will probably send you another one. Unfortunately, the only way for us to help since it's based on color - would have been to have pictures.
 

rosieroseanna

Spenderella
O.G.
Dec 9, 2006
4,062
15
I didn't take any, it is just a much darker brown and the pattern is mustard coloured, it looks 'off' next to the speedy and I know my speedy is right as it's exactly the same as all the other LV items I have had. I did ask the lady at customer services if it was normal and she said she had not heard of it and to send it back. I bet I won't get another one, would be nice if I did though! I just think it's ridiulous that their quality control is such that their items are totally different colours, it makes them look like fakes!
 

lv_shopaholic

LVOEin LV in LV
O.G.
Sep 25, 2006
956
3
Fabulous Las Vegas
i had noticed this too... especially with the stuff that i got for christmas, mainly in the "made in france" pieces i got, the monograms look more "vivid" than the ones from the "made in USA" pieces i got. i too got a pochette wallet for xmas and yeah, the monogram is darker, it was from france compared to the neverfull which was from here in the US. hope that helps..