I've been buying and selling on the 'bay for about 10 years now. Only had a handful of obnoxious/bad buyers. So I list a pair of boots that were purchased by me, worn by me, you get the idea. I never wore them anymore so I decided to list them. I gave plenty of good clear pics so there was no question about the condition.
Here comes the issue. These boots were leather, pull on only, meaning no side entry zipper, noted clearly in auction. They were 5" heels. I had no issues with them, however I thought they fit a bit narrow, so I noted that in my auction because they were marked medium width. I also have a no return policy. (If it was something misrepresented or something I may have missed, then I would definitely work it out).
So the buyer gets them. She sends me a message that she LOVES the boots, they are gorgeous, but can't get them on and will be returning them. Doesn't ask, just says she is sending them back. I politely reply stating I have a no return policy regarding fit issues and that was clearly stated in the auction. She gets mad and says there is no way anyone but an anorexic person could get them on, rants about how she disagrees with the description, ect and I neglected to mention they were impossible to get on in the auction.
Ok, first of all, I had zero issues getting them on my feet. I wore them for crying out loud! When I decided to sell them, several people at work tried them on with no issues getting them on, they just didn't want to pay my asking price.. I have athletic legs/calves so that wasn't an issue either getting them on. I noted they were pull on only with no side zipper and that they fit narrow. I also noted they fit between a 7 - 7.5. I tried to make sure I noted every issue from sizing to wear that I thought of and getting them on to wear was not one of them I had encountered and neither had anyone else that tried them on.
I called eBay and they said my auction was clear so I should have zero issue with her trying to open a case against me. But can she circumvent eBay and go thru PayPal to open a case?
Anyone else with similar issues? This is why I try to avoid selling shoes/boots online. Sorry for the long rant!
Thanks guys!
Here comes the issue. These boots were leather, pull on only, meaning no side entry zipper, noted clearly in auction. They were 5" heels. I had no issues with them, however I thought they fit a bit narrow, so I noted that in my auction because they were marked medium width. I also have a no return policy. (If it was something misrepresented or something I may have missed, then I would definitely work it out).
So the buyer gets them. She sends me a message that she LOVES the boots, they are gorgeous, but can't get them on and will be returning them. Doesn't ask, just says she is sending them back. I politely reply stating I have a no return policy regarding fit issues and that was clearly stated in the auction. She gets mad and says there is no way anyone but an anorexic person could get them on, rants about how she disagrees with the description, ect and I neglected to mention they were impossible to get on in the auction.
Ok, first of all, I had zero issues getting them on my feet. I wore them for crying out loud! When I decided to sell them, several people at work tried them on with no issues getting them on, they just didn't want to pay my asking price.. I have athletic legs/calves so that wasn't an issue either getting them on. I noted they were pull on only with no side zipper and that they fit narrow. I also noted they fit between a 7 - 7.5. I tried to make sure I noted every issue from sizing to wear that I thought of and getting them on to wear was not one of them I had encountered and neither had anyone else that tried them on.
I called eBay and they said my auction was clear so I should have zero issue with her trying to open a case against me. But can she circumvent eBay and go thru PayPal to open a case?
Anyone else with similar issues? This is why I try to avoid selling shoes/boots online. Sorry for the long rant!
Thanks guys!