Got this at 6:51 pm central time: "I am glad to hear that you now have a bag which you like and which works for you. In regards to the Damier Speedy lining, we certainly appreciate your feedback, and we will be sure to forward your suggestion to the appropriate executives for review. Should you need any further assistance, I would be glad to help you. Best regards, Sara Sinclair-LOUIS VUITTON". In case you don't get that first sentence, I told her how I exchanged my "defective" speedy for a Duomo. Now, in my opinion, this is the same as saying "blah blah blah blah blah". So, I don't know if they're really taking this seriously. I'm sorry there was no real direction given for all of you with these speedys. I did state in my e-mail to her that I knew of lots of LV customers who have this problem and were looking for a solution. I guess you'll just have to take your bags to a counter and hope for the best. Anyway, I'm putting this to bed. Good luck everybody!