Hi all - I'm quite new here... and totally in my element!!! I have descovered Junior Drake handbags and LOVE them -- as long as there is not much fringe happening, lol! I purchased one on eBay a few months back and the 2nd time I used it, the zipper head on the cell phone compartment broke... because the zipper head was made out of PLASTIC!! I was stunned that such a high quality bag would have anything plastic on it!!! I just read through the thread involving the Botkier customer service fiasco, and it inspired me to contact the Junior Drake company. SO, I just zipped off an email and we'll see what happens. Thank you for the inspiration!!