Josephine wallet glaze cracking.

BanannaxD

Member
Jul 29, 2009
181
2
Hey guys so I recently bought the Josephine online from the louis website around mid april...I love the wallet but I'm so disappointed... Only a little shy of a full months use and the are minor cracks in the glaze where the wallet opens and closes at the corner creases..Keep in mind I'm extremely gentle with the wallet....I feel like my contemporary designer wallets have better durability sometimes.... 😢😢😢

What should I do? Should I bring it back to my LV boutique?.... any Josephine users that can relate? ?
 

TooManyWantMore

LV Content
Dec 11, 2012
12,332
20
I have never owned that wallet but I think you should take it back to LV. There shouldn't be cracks in the glazing after a month of use. They may allow an exchange or send it out to be reglazed, really depends on the SA. I'm sure they'll take care of you though.
 

dreamoflv

Member
Jul 17, 2009
202
1
Camia
Hi! I own a Josephine DE and also bought it April (26th to be exact), but I do not have this cracking issue. You should go to the nearest LV store so you can have it checked and hope to get an exchange if that's possible. The glazing should not be an issue since your Josephine is pretty much brand new. Good luck dear! :smile:
 

BanannaxD

Member
Jul 29, 2009
181
2
I have never owned that wallet but I think you should take it back to LV. There shouldn't be cracks in the glazing after a month of use. They may allow an exchange or send it out to be reglazed, really depends on the SA. I'm sure they'll take care of you though.
You think it would be an issue since it was an online order?
 

aegisshi

Member
Mar 18, 2014
1,075
0
Here are some pics sorry its a little dark where I am...I dunno if im being to anal about it ... but I feel without doing something about it the cracks will just get even bigger.

I would take it back to LV.

My Josephine is a preloved and I don't have that issue whatsoever. The person who sold it to me bought it in 2012 and the glazing on mine looks great.
 

CornishMon

Be Blessed, MoNikki
Apr 30, 2014
11,059
6,217
I would take it back as you are within the year. I have the Josephine for about 9 months or so and not one problem.


Be Blessed MoNikki
 

shyviolet

Member
Jan 15, 2011
1,013
2
fantasy land
you should take it back... it really is disappointing to hear about these kind of issues... I do hope LV will lift up its quality to its "original quality", specially after all the price increases...
 

BanannaxD

Member
Jul 29, 2009
181
2
I would take it back as you are within the year. I have the Josephine for about 9 months or so and not one problem.


Be Blessed MoNikki






you should take it back... it really is disappointing to hear about these kind of issues... I do hope LV will lift up its quality to its "original quality", specially after all the price increases...






I would take it back to LV.

My Josephine is a preloved and I don't have that issue whatsoever. The person who sold it to me bought it in 2012 and the glazing on mine looks great.
Thanks for your input do you guys think itll be an issue since it was an online order?
 

TooManyWantMore

LV Content
Dec 11, 2012
12,332
20
You think it would be an issue since it was an online order?
I don't think so. You are looking to exchange/repair and not get a refund so you should be okay. If you were to call customer service, they will likely ask you to bring it in to your nearest store anyway.
 

vangiepuff

O.G.
Jan 27, 2008
255
1
Brookfield,IL
I had mine for almost 2 years, barely touched, and it's cracked. Worst purchase ever. Unless you want to spend money time to time to have it reglazed I say return it. It's a beautiful wallet but the quality isn't there.
 

BanannaxD

Member
Jul 29, 2009
181
2
I had mine for almost 2 years, barely touched, and it's cracked. Worst purchase ever. Unless you want to spend money time to time to have it reglazed I say return it. It's a beautiful wallet but the quality isn't there.
I dont think I could return its hot stamped
 

CornishMon

Be Blessed, MoNikki
Apr 30, 2014
11,059
6,217
Thanks for your input..do you guys think it'll be an issue since it was an online order?
Not at all - I have exchanged pieces at my not so local boutique which I ordered online. Besides if they do I would refer them to the LV return/refund policy.
 
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