TPFs, it's a sad but real story for me. I bought a pair of Jimmy Choo shoes in Stuttgart, Germany in June, the full name is OONA PATENT NUDE/BLACK. However, after only two hour of the first day I wear it, I found it's broken on the rims of both sides, which is impossible to repair. I wrote a letter to Jimmy Choo customer care two weeks ago, there was feedback at first, telling me that someone from the head office will contact me, however, till now, no further feedback.
I am already back to China, it's impossible for me to go back to Germany for exchange. I called the Jimmy Choo store here, but was told that they are not responsible because they are only the agent.
Anyone here had similar experience? Can you give me some advice?
I am already back to China, it's impossible for me to go back to Germany for exchange. I called the Jimmy Choo store here, but was told that they are not responsible because they are only the agent.
Anyone here had similar experience? Can you give me some advice?