I purchased a pair of Jimmy Choo Gilbert pumps a few years ago before the style was discontinued. After wearing the shoes a few times I made the mistake of not being careful of where I stepped and accidentally stepped on a sidewalk crack with the heels. Down the heels sank. The right heel suffered an unsightly ding and the left heel suffered a significant tear in the leather. For the past couple of years the shoes have been sitting in my closet. While I still really like the pumps, the heels are now aesthetically unattractive and I view it as inappropriate to wear them in their current condition. Does anyone know if Jimmy Choo offers a heel replacement service? If so, if you have used it, would you be willing to share your experience? Picture is of the damaged heels.