Hey guys, Remember my post about my Kooba Devin that I never received from Jessie Boutique which I ordered waaaay back in August? Here's the original thread: http://forum.purseblog.com/kooba/boohoo-my-black-devin-is-lost-186444.html Can you believe I still have NOT been credited the original amount back to my credit card? Is it wrong of me to ask for a refund after more than two months of waiting? I've called and emailed the store repeatedly with little success. The owner is never around. They never return my calls, and when I email them at length, I get a one sentence reply that says something to the effect of, "we'll check into it - give us more time." I am so frustrated and annoyed. In the past, I've had nothing but good things to say about Jessie Boutique, but I am totally amazed at how unconcerned they are about fixing this problem. I finally called my credit card company today, but jeez...should it really come to this? Do I really need to put in all this time and effort just to fix a problem? I love big online stores like Active Endeavors and Revolve but feel it's good to give business to the "little stores," but after this experience it has made me think again about shopping at small online boutiques. Anytime I've ever had a problem with AE or Revolve, it's immediately taken care of. A coupon code with their apologies and/or a full refund. Perhaps I'm spoiled with that level of outstanding customer service, but I think that this should be the rule, not the exception. Anyway - I'll keep you posted on this Jessie fiasco, but just wanted to warn you that when things go wrong, Jessie Boutique's customer service leaves much to be desired. Beware.