Has anyone bought from them before? I just purchased a bag from them and have been having problems contacting the store owner, Rachel, by phone. Even before I had purchased it seemed like they never picked up the calls and it always went to voicemails even though they would reply to my emails within 10-15 minutes... Just kind of worried--she seemed really sweet but I got my bag today and had a few concerns and issues that I wanted to talk to her about... Thanks!!