Well so i trekked all the way down to the store with the bag, as requested by the store manager Sharon, to show her the marks. The first thing she said when i pointed out the marks was "Are you kidding me? You need a magnifying glass to see that!" She kept insisting that the leather IS suppose to be that way and refuse to budge. She mentioned how she used to be a handbag buyer and seen tons of bags that way. She said that is the nature of the leather dye she would not take it back. Plus the marks are in the inner pocket and nobody can see that. Perhaps i'm too picky about my bags, but i can't help staring at the marks everytime i look at the Edith. Sharon kept repeating that the marks on the leather are like blemishes on the skin (wtf?). Well i told her a cow wouldn't just grab a marker and draw on its own butt.
Sharon told me to go ahead and file my complaints with BBB and DCA (dept of consumer affairs), and she'll deal with the government when the dispute comes in.
I'm so upset about their service and attitude. Remind me never to buy anything on final sale, ever again!
Now i'm out almost $800 and stuck with a bag that i'll never use. *sigh*