I bought the very popular Jacquemus La Pochette rond carré last week in the latest release online, it arrived yesterday and I was disappointed and annoyed to find some sort of glue marking at the bottom of the bag
I emailed them to ask what options, they offered me a refund and I replied that I would prefer the marking to be correctly removed. (Mind you i've tried with wipes and the glue spreads).
Considering it's sold out I replied and asked for them for an alternative offer and they replied today basically saying take the refund or keep the bag we won't resolve.
I'm really annoyed at the customer service that they have not taken any steps to help and want to return the bag (even though it's sold out I'm conflicted as I really like the bag)
Does anyone have any suggestions or experience with Jacquemus?
I emailed them to ask what options, they offered me a refund and I replied that I would prefer the marking to be correctly removed. (Mind you i've tried with wipes and the glue spreads).
Considering it's sold out I replied and asked for them for an alternative offer and they replied today basically saying take the refund or keep the bag we won't resolve.
I'm really annoyed at the customer service that they have not taken any steps to help and want to return the bag (even though it's sold out I'm conflicted as I really like the bag)
Does anyone have any suggestions or experience with Jacquemus?
