It is really annoying how some LV SA's dont know the name of products. I find they just give you all the wrong information because they are clueless to what you are looking or asking for. I really like how they ask you to describe the item smh, then all of a sudden the light bulb pops on and now they know the item you are asking about. Then go on to say I wasnt too sure about the name. I would think knowing the product would be a part of getting the job. Anyway just venting