I am both a buyer and a seller on eBay. For this question, I am the buyer. I bought a small (~$20 item) from a very large seller with tens of thousands of 100% feedback. The item never arrived, but USPS marked it delivered. I am sure it was delivered somewhere, but not to me!
I contacted the buyer and who advised me to contact the post office - I did and they cannot locate it. I also opened a case and the buyer asked eBay to rule and they ruled against me. eBay told me I up a creek unless I can get documentation from the USPS they lost the package. I paid via credit card, so I stopped payment, but will PayPal just take the money out of items I sell?
Fortunately, it's a small loss, but it really makes me second guess ever buying anything on eBay moving fwd. I have had packages I sent lost as a seller several times, and in each case, I refunded the buyer as I know USPS is not always reliable. I was surprised to learn this isn't standard and was actually scolded by eBay when I mentioned this yesterday. Should I be handling this any differently as either a buyer or seller?
I contacted the buyer and who advised me to contact the post office - I did and they cannot locate it. I also opened a case and the buyer asked eBay to rule and they ruled against me. eBay told me I up a creek unless I can get documentation from the USPS they lost the package. I paid via credit card, so I stopped payment, but will PayPal just take the money out of items I sell?
Fortunately, it's a small loss, but it really makes me second guess ever buying anything on eBay moving fwd. I have had packages I sent lost as a seller several times, and in each case, I refunded the buyer as I know USPS is not always reliable. I was surprised to learn this isn't standard and was actually scolded by eBay when I mentioned this yesterday. Should I be handling this any differently as either a buyer or seller?