Hi ladies! I won an auction for an LV item on ebay recently (LV vernis cardholder). The seller indicated that it was in "beautiful preowned" condition, except for a smear on the back, which the seller indicated was only noticeable at certain angles, and was more like a slight fade... I requested additional photos of the back with the smear, and the additional photos she uploaded to the auction didn't really show anything so I figured "ok, its good to go"
Fastfoward to today. Item arrives, I open it up, and immediately notice that the "small smear" on the back is not a small spot, but instead covers most of the entire back of the item...very VERY noticeable. I was even able to photograph it perfectly. (FWIW - It shows up as bright neon orange on an amarante vernis background...so it is very obvious IRL) There is also a tiny spot of the same substance on the front of the item, which wasn't mentioned in the listing.
Addiitionally the inside leather is all scratched up...the seller photographed the inside and there are NO scratch/scuff marks visible in her photos at all! I was able to take clear pics of the scuff/scratch marks, and they are very visible IRL. Again, not mentioned in the listing!
What should I do? I feel a bit misled by her photographs from the auction as compared to what I received. I want to contact her to see if she'll offer a return/refund but am not sure how to word it. IMO, I feel that the item I received was not as described.
Fastfoward to today. Item arrives, I open it up, and immediately notice that the "small smear" on the back is not a small spot, but instead covers most of the entire back of the item...very VERY noticeable. I was even able to photograph it perfectly. (FWIW - It shows up as bright neon orange on an amarante vernis background...so it is very obvious IRL) There is also a tiny spot of the same substance on the front of the item, which wasn't mentioned in the listing.
Addiitionally the inside leather is all scratched up...the seller photographed the inside and there are NO scratch/scuff marks visible in her photos at all! I was able to take clear pics of the scuff/scratch marks, and they are very visible IRL. Again, not mentioned in the listing!
What should I do? I feel a bit misled by her photographs from the auction as compared to what I received. I want to contact her to see if she'll offer a return/refund but am not sure how to word it. IMO, I feel that the item I received was not as described.