I just opened my Christmas present...a Croissant MM, and there are significant pen marks on the strap that the seller DID NOT mention. She must have carefully photographed around them... This is the description from the auction, in which she says NOTHING about pen marks on the shoulder strap. "Pictures below are of the exact bag you will be getting This little guy was made in March of 2003, as the date code says "TH0033". This handbag is so versatile! The stitching is wonderful and tight! The exterior of the handbag is in great condition, with some of the 4-point flowers fading a little bit, towards the top of the bag, as pictured. It is not very noticeable unless you are looking. The cowhide leather has started to oxidize on the shoulder straps and the trim and there is a mark on the leather from where the brass buckle is rubbing against it. This oxidizing happens with normal use of any Louis Vuitton handbag. The interior of the handbag is in great condition with a few pen marks, as pictured. Unfortunately, the dust cover has been misplaced and is not included in this auction. I try to describe to the best of my ability each handbag or item I sell so you know what you're getting! It really sounds a lot worse than it actually is. I just want to point out to you every flaw so you know what you're getting. I'm sure you'll ADORE this bag! It's beautiful!" I can deal with pen marks on the interior. Stuff like that happens...and she took many pictures of them and took great care to point them out. I, however, do not want to carry a bag that has pen marks on the outside. I would NEVER have purchased this bag if I had known about them. [Since the seller only shipped to confirmed addresses, and my dorm address is not confirmed, she had to ship to my mom's house. My mom opened the package and said "everything looks fine,"...apparently she didn't actually look that hard...but, whatever...so that's how I didn't find this out sooner.] This is the 45th day...so it's my last day for a PayPal claim (right?), so I have no idea what to do. Obviously the seller is going to receive an email from me. Should I go ahead and file a claim? I'm so mad right now! Her return policy is that she'll refund 75% of the purchase price, not including shipping. I, however, did not pay good money for this bag to receive it with undisclosed pen marks on it. Is there any way I can recover the entire purchase price since the item was not as described? Thanks in advance... Oh, a little side note.... Is this as big of a deal as I'm making it? Would you not carry the purse for this reason, or should I suck it up and deal with it...?