I sold some old boots on ebay (sold12/7, paid 12/8 rec'd 12/11) that no longer fit me. I stated in the listing that fact, as well that they they had been in (climate controlled) storage, that all storage items were being sold as-is and to ask any questions, request more pictures before bidding as all sales are final. The buyer emailed me YESTERDAY (1/16) to say that when she returned home and tried on the boots (12/17) "the left inside lining was not accurately described because I cannot slide my foot in this boot without the lining ending up all over my sock as it's so worn down that it prevents my foot from freely sliding into the boot so I can wear it."
Note: There was a tear at the top of the lining which can been seen in the pics, (and it's clear in the picture that the lining has never been scrunched up, it's smooth) but she didn't ask any questions or ask for more pictures and the boots were like that when I last wore them (few years ago) and I didn't have any issues with the lining at all. So I really didn't think it would be issue for the buyer.
She states in her message that once she tried them on the 17th and put them back in the box & hasn't tried them again and feels I misrepresented the item and wants her money back. First off, it's not a lot of money at all and I know the easy way out is to just take them back and give her a refund. But I don't feel I misrepresented the boots at all as when I last could wear them, I had no issues with the lining at all. I think she just doesn't like the boots because of the wear and tear and was hoping they would be GREAT condition boots for a cheap price. And why does it take her a near month to contact me with this issue?
Note: There was a tear at the top of the lining which can been seen in the pics, (and it's clear in the picture that the lining has never been scrunched up, it's smooth) but she didn't ask any questions or ask for more pictures and the boots were like that when I last wore them (few years ago) and I didn't have any issues with the lining at all. So I really didn't think it would be issue for the buyer.
She states in her message that once she tried them on the 17th and put them back in the box & hasn't tried them again and feels I misrepresented the item and wants her money back. First off, it's not a lot of money at all and I know the easy way out is to just take them back and give her a refund. But I don't feel I misrepresented the boots at all as when I last could wear them, I had no issues with the lining at all. I think she just doesn't like the boots because of the wear and tear and was hoping they would be GREAT condition boots for a cheap price. And why does it take her a near month to contact me with this issue?
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