Item arrived, condition not as decribed.

[I LOVE LV]

If you want to keep it, I think you should talk to her and get a partial refund. That way, you're paying the actual items worth.

Yea, I do agree with you. But she still hasn't reply me and I've sent her another email but it could not be delivered. So I've sent her a message via ebay and now waiting for her reply.

What would be a reasonable amount to ask for a partial refund?

 

[I LOVE LV]

not true, they'll take returns or exchanges with tags and no receipt as long as it's new. also, i posted this in the other thread, they took back my (very) used beaded tote because of the bead damage and gave me store credit. but this may also be because i had a very good relationship with my sa.

I think Coach US normally has better service. My local Coach boutique over here does not offer anything at all, and just said that it's normal wear and tear and expect me to live with that.

 

[I LOVE LV]

Keep it.

You will never be refunded the cost of shipping it back to her.

You could ask for a partial refund. I think that would be fair.

What do you think is the fair amount of partial refund?