Help!!!!!!!
Recently, I sold a Gucci Tote on eBay that was over 4 years old and the buyer now wants a refund stating that the bag was FAKE and BROKEN! She couldn't find the bag on the Gucci site to verify that it was real, so that's her justification for it being fake! I tried telling the girl that a 4 year old bag that is not a classic would not be listed on their site!
This has never happened to me before and I'm really angry for being accused of selling fake broken merchandise!!! In the listing I stated the age of the item, where it was purchased and showed multiple pictures from all angles, so there would be no question about the condition of the bag. It came with the original dustbag, care cards and control numbers. I even advised that the bag could be authenticated here on the Purse Forum or at any Gucci Store. The bag was not broken in any way shape or form when it shipped, so now that I find myself in this situation I want to rationally handle this without allowing my emotions to get in the way.
What you would you all do????
Recently, I sold a Gucci Tote on eBay that was over 4 years old and the buyer now wants a refund stating that the bag was FAKE and BROKEN! She couldn't find the bag on the Gucci site to verify that it was real, so that's her justification for it being fake! I tried telling the girl that a 4 year old bag that is not a classic would not be listed on their site!
This has never happened to me before and I'm really angry for being accused of selling fake broken merchandise!!! In the listing I stated the age of the item, where it was purchased and showed multiple pictures from all angles, so there would be no question about the condition of the bag. It came with the original dustbag, care cards and control numbers. I even advised that the bag could be authenticated here on the Purse Forum or at any Gucci Store. The bag was not broken in any way shape or form when it shipped, so now that I find myself in this situation I want to rationally handle this without allowing my emotions to get in the way.
What you would you all do????