I sold a bag back in January, shipped it on the 28th with delivery confirmation, and a month later the bag got sent back to me. I had the buyer's address correct but the package came back as undeliverable. So I contacted the buyer and she told me to add in her school's name (she lives at school) so I did, shipped it again priority with DC (she opted NOT to get insurance). This time the tracking showed that the package was delivered, however it's 3 weeks later and the buyer is telling me she never received it! She claims that it got sent back to me and is asking for a refund! I told I can't refund her until I receive the bag back.
What should I do?? She seems like a honest person and but I don't know this really seems suspicious. I'm not sure what to say to her, as I'd be out a lot of money if this bag really is lost and I have to refund her.
What should I do?? She seems like a honest person and but I don't know this really seems suspicious. I'm not sure what to say to her, as I'd be out a lot of money if this bag really is lost and I have to refund her.