Is there anything wrong with this zip?
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i just cant understand how they can sell this with a crooked zip.
its worse than a kids bag from the dollar shop.
unfortunately this came from gucci.com/au and there are no returns on sale items even though the bag is constructed so crappily. Not that i would have ever expected Gucci to let something like this pass quality control...
its worse than a kids bag from the dollar shop.
unfortunately this came from gucci.com/au and there are no returns on sale items even though the bag is constructed so crappily. Not that i would have ever expected Gucci to let something like this pass quality control...
I don't know Australian law but this is obviously a defect. Being a sale item shouldn't affect your statutory rights and then you should allow you to return the bag for another or get a refund. Please try and take this further, I think someone is 'having you on' as we say in the UK.
I complained and complained but they still refuse to admit its a defect.
I even explained where the fault was in the construction that resulted in this misalignment, they claimed it was assessed by their "technical team" and still deny its a defect.
Its sad that even counterfeits are constructed better than the real deal
(pic fake below from ioffer - and the zipper is aligned!)
Although they have agreed to approve the return like they were doing me a favour (none left in stock (really wanted to have been able to exchange)). The tone of their emails is quite dismissive.
Anyways, i have to send it back at my expense (they conveniently ignore the part where i ask them to pay for return postage) - really annoyed at this as this is through no fault of my own, i feel like i shouldnt have to lose out because they are negligent (they claim each piece is inspected before packing and shipping).
Aggravating.
Been having so many issues with defects on new bags recently, think im going through an unlucky streak...
First the Dior, now this and have another issue with Fendi micro peekaboo but at least Reebonz is being very nice and helpful with it. Maybe i need to take a break *sigh*
But I never would have expected this attitude from Gucci in a million years!
I even explained where the fault was in the construction that resulted in this misalignment, they claimed it was assessed by their "technical team" and still deny its a defect.
Its sad that even counterfeits are constructed better than the real deal
(pic fake below from ioffer - and the zipper is aligned!)Although they have agreed to approve the return like they were doing me a favour (none left in stock (really wanted to have been able to exchange)). The tone of their emails is quite dismissive.
Anyways, i have to send it back at my expense (they conveniently ignore the part where i ask them to pay for return postage) - really annoyed at this as this is through no fault of my own, i feel like i shouldnt have to lose out because they are negligent (they claim each piece is inspected before packing and shipping).
Aggravating.
Been having so many issues with defects on new bags recently, think im going through an unlucky streak...
First the Dior, now this and have another issue with Fendi micro peekaboo but at least Reebonz is being very nice and helpful with it. Maybe i need to take a break *sigh*
But I never would have expected this attitude from Gucci in a million years!
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I remember your Dior story. They solved it exceptionally by offering you store credit, which I thought was very nice. You ended up with a totally different bag: A divine Lady Dior.
I guess Dior has much better customer service than Gucci. And with the Dior, it wasn't purchased with the sealant crack. It happened later, and Dior still stood behind their product.
i think they had enough of my complaining and allowing me to return the bag to a store (since they didnt want to pay for return shipping), but i'd only get the refund from gucci.com/au
The way Gucci has handled this has totally put me off purchasing else (and i really like the gg blooms collection), and particularly from Gucci AU.
With Dior, i was never sure if the sealant was cracked when i got it as i only checked the surface of the bag which was pristine. They did take the bag back due to the cut in the leather.
Im very happy with how Dior handled the situation, and even though the SA was not thrilled, she was very polite and helpful - already planning my next purchase with Dior.
They did leave me with warm fuzzies for Dior
The way Gucci has handled this has totally put me off purchasing else (and i really like the gg blooms collection), and particularly from Gucci AU.
With Dior, i was never sure if the sealant was cracked when i got it as i only checked the surface of the bag which was pristine. They did take the bag back due to the cut in the leather.
Im very happy with how Dior handled the situation, and even though the SA was not thrilled, she was very polite and helpful - already planning my next purchase with Dior.
They did leave me with warm fuzzies for Dior
I had a similar experience last year with a pair of sandals I purchased from Gucci.com. One of the straps broke after wearing the shoe for ten seconds. But I had been traveling and I had received the shoes three weeks or so prior. CS would not let me return the shoes because it was a sale item etc... Anyway I kept harassing them and finally I was able to get a shipping label and get them to repair the sandals. A month later the sandals broke again. They are now sitting in a box.
I love Gucci shoes but Gucci CS is terrible. And the quality of Gucci products is not always great. There are lots of little issues here and there.
i think they had enough of my complaining and allowing me to return the bag to a store (since they didnt want to pay for return shipping), but i'd only get the refund from gucci.com/au
The way Gucci has handled this has totally put me off purchasing else (and i really like the gg blooms collection), and particularly from Gucci AU.
With Dior, i was never sure if the sealant was cracked when i got it as i only checked the surface of the bag which was pristine. They did take the bag back due to the cut in the leather.
Im very happy with how Dior handled the situation, and even though the SA was not thrilled, she was very polite and helpful - already planning my next purchase with Dior.
They did leave me with warm fuzzies for Dior
That's LVMH vs Kering - right there!
I totally agree. Kering needs to invest more in its customer service. During this sale season, I've waited over 40 minutes each time I called Gucci. They kept saying on the recorded message that the wait was due to high call volumes, but I can't help but wonder why they didn't hire more people during the sale and holiday season to keep the wait times reasonable. After all, Gucci is a luxury brand and I think getting a client to wait 40 minutes or more on the phone is really not in line with a luxury brand.
And my call was about tracking information that somehow wasn't provided to me automatically when my item was shipped, and after I got a tracking number from a representative, it was the wrong one. So I had to call again to trace. I shouldn't have had to call for that.
They also said to email Gucci or leave a voicemail and someone would get back to me. I did email them, and to this day (2 weeks later) they still haven't replied to me. I emailed them twice, too.
So i returned the bag to a store.
One particular SA was informed of the situation and took the bag but refused to give me anything but her business card. How the heck does that help?!!
Anyways, lets see how this pans out - no word from the Gucci.com/au SA yet....
Should i have caused a scene in the store to get proof??? Should i even have to??
The store SA accidentally said the name of the gucci.com/au person that has been so rude <-- yep, they never left any names on all the emails they sent.
i cant help but get the feeling Gucci doesn't like the customers that buy on sale... they should just save themselves(and us) by never having sales at all.
No one is forcing their arm at it and then to turn around and treat customers like this is beyond ridiculous.
One particular SA was informed of the situation and took the bag but refused to give me anything but her business card. How the heck does that help?!!
Anyways, lets see how this pans out - no word from the Gucci.com/au SA yet....
Should i have caused a scene in the store to get proof??? Should i even have to??
The store SA accidentally said the name of the gucci.com/au person that has been so rude <-- yep, they never left any names on all the emails they sent.
i cant help but get the feeling Gucci doesn't like the customers that buy on sale... they should just save themselves(and us) by never having sales at all.
No one is forcing their arm at it and then to turn around and treat customers like this is beyond ridiculous.
So... this didnt end any better than it started.
i waited 2 weeks for Gucci AU to do what they had to do. Nothing.
i flatly asked them where my refund was since the store was only 500 metres away from the e-commerce address - surely it does not take 2 weeks to walk 500 metres.
Only after that did my refund miraculously get processed and there was not a single word from the online associate.
What a mission and it had been their fault all along.
Re-reading their sale policy, it says they will only accept returns on sale items if the item is faulty, defective or wrongly described (standard AU consumer law). They are absolutely dodgy in trying to get around accepting a legitimate return by refusing to admit the item was defective and crappy.
Disgusting behaviour from a supposedly "premier" brand.
Way to ruin the 'relationship' Gucci AU. I had purchased from Gucci ever year since 'graduating' to premier brands and to throw it all in over a relatively cheap kids bag is just short sighted. This has even tainted my existing gucci items... every time i see them im reminded of Gucci AU's bad behaviour.
A bit sad.. like a lost love...
i waited 2 weeks for Gucci AU to do what they had to do. Nothing.
i flatly asked them where my refund was since the store was only 500 metres away from the e-commerce address - surely it does not take 2 weeks to walk 500 metres.
Only after that did my refund miraculously get processed and there was not a single word from the online associate.
What a mission and it had been their fault all along.
Re-reading their sale policy, it says they will only accept returns on sale items if the item is faulty, defective or wrongly described (standard AU consumer law). They are absolutely dodgy in trying to get around accepting a legitimate return by refusing to admit the item was defective and crappy.
Disgusting behaviour from a supposedly "premier" brand.
Way to ruin the 'relationship' Gucci AU. I had purchased from Gucci ever year since 'graduating' to premier brands and to throw it all in over a relatively cheap kids bag is just short sighted. This has even tainted my existing gucci items... every time i see them im reminded of Gucci AU's bad behaviour.
A bit sad.. like a lost love...
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