Ok, I bought a purple metallic venetia bag from shopzoe about a week or so ago, and yesterday I got. I received it with glue on the bottom and some fibers on the glue. The bag also arrived with a little knick in one of the handles and completely unstuffed in it's dustbag and thrown into a beat up box. The bag looked wilted and under close inspection the stitches look like they're starting to pull on the leather. The bag is still beautiful and I only paid 650$ including tax, etc for a 1475$ bag but I was told it was in NEW condition. It also had no protectors on the metal parts, is that normal? Mind you, all this happened after I got charged and they didn't tell me if they would ship my bag for two days, they basically told me they would call me back twice without doing so and ME having to eventually push them to process my bag. On the Same day, I received a bag from thithi packed like I was some deep-pocket spender who always shops with her, a valued customer. I also got a bag from an eBay seller with great packaging and care given to the bag. My metallic purple venetia sits in my closet stuffed with all the paper thithi and the other seller sent to protect the bags they sent. Hopefully it will regain it's shape. I want to call management and talk to them and ask for an exchange or partial refund, so i can take the bag to my leather person for them to take care of the glue/ fibers and the knick on the handle. Question: Is this acceptable for a store to do this or am I being too picky???