I've never had a problem with Bluefly. Everything I've purchased was authentic and in good condition. I had to return one bag b/c it was smaller than I had expected. They took two weeks to process the credit but they were also doing inventory so I chalked up the delay to that.
The first bag I got from them was a fake and damaged Gucci. Subsequent bags, all Bottega Veneta, while authentic have been about 50-50 success rate. The photos on the site do not seem to be of the actual bag. I have received some really beat-up looking bags that must have been bought, returned, bought, returned. Or perhaps display models that have been kicked around. I've never had trouble with credits.
The authenticity problem was resolved. They now put tags on their items so people can't return fakes. I bought a gorgeous Prada from them about 6 months ago. They do accept returns. I also have bought clothes from them without problems.
I am considering the True bag (good for travel), but am leaning towards living without it now. Especially because all the department stores are having great promotions right now! Saks and Bergdorf especially, so I am thinking of just going to a store and hoping to score a deal!
Thanks all! I will definitely help look for sales! but GUESS what?! The Jimmy Choo boutique in San Francisco (located in the Bloomingdales mall) has 1 True large satchel in their backstock! It is 50% off the original price (so about $975ish?). I stopped by there yesterday and asked (just hoping to see the bag from bluefly). It is brown and they keep it in the back because there is no room on the selling floor to display the one "sale" bag.
If anyone is interested, hopefully they still have it: try calling them! Jimmy Choo SF: 415-856-5431