I made several recent purchases and some were properly packaged while others were not.
I purchased two neverfulls one day apart from the website. The first bag arrived in a box that was way too small and the vachetta trim was crammed and crinkled. The next day, the second bag arrived in a box that was the appropriate size and it was not crinkled. I find it very frustrating to make a purchase that is close to $1500 and have it crammed in a box that is far too small.
It is simply ridiculous! I did call the 1-866 number to complain. They could have cared less, of course, and they said I could send the bag back, but returns are a hassle and availability comes and goes, so I ended up keeping the bag. I still view this as poor customer service and it will stick with me. I feel that many canvas items are being pushed out of stores and into the website. Less customer service equates to less care and quality packaging as well.
Yes... Louis Vuitton, the customer does notice your lack of concern for us!
In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. ~ Doug Warner