I sold an item on Ebay way back in October. The buyer paid right away and I had the item shipped out via EMI the next day. The buyer never picked up the package and the item was sent back to me. Even before the item was sent back, the buyer contacted me asking me where their item was. I gave them the tracking info and number, which said that the item was at their post office and that the needed to pick it up. I even contacted USPS and opened an investigation. They concluded the investigation and said that the package is at the PO and needs to be picked up. This was a few weeks ago. Fast forward to a couple days ago, I got the package sent back to me because it was sitting in the post office, unclaimed, for over a month. I suspected that the buyer had buyers remorse or something. So I went to their feedback and the day after they purchased the item from me, they purchased the EXACT SAME ITEM from a different seller that was $5 cheaper. I am thinking that they thought that if they don't pick it up, then they can get their money back? Now here is where I am worried. I did everything right on my end, I shipped the item fast, with tracking and insurance. It is not my fault that they left the package unclaimed for over a month. Will I have to refund them their money? I know ebay always sides with the buyer so that is why I am worried.
I just received an email from the buyer saying that they never received the item so they are cancelling the payment. The very next email is from Paypal saying that they received a complaint about an item that was not received. This is the rest of the email:
We are contacting you to let you know that we will not be continuing this
investigation because this complaint was filed 45 or more days after the
original transaction date. However, we reserve the right for the next 180
days to begin an investigation if we later determine that this complaint
should be examined.
We are committed to providing our community a safe environment in which to
transact. As stated in the PayPal User Agreement, we reserve the right to
close or limit an account in response to excessive complaints received
about failure to ship merchandise, non-delivery of services, merchandise
not as described, or problems with merchandise shipped.
You do not need to contact PayPal at this time, however, we encourage you
to work directly with the buyer to amicably resolve this matter.
Thank you for your attention to this matter.
Sincerely,
PayPal Protection Services Department
I am so confused right now!! Has anyone else had this happen to them before? Advice??
I just received an email from the buyer saying that they never received the item so they are cancelling the payment. The very next email is from Paypal saying that they received a complaint about an item that was not received. This is the rest of the email:
We are contacting you to let you know that we will not be continuing this
investigation because this complaint was filed 45 or more days after the
original transaction date. However, we reserve the right for the next 180
days to begin an investigation if we later determine that this complaint
should be examined.
We are committed to providing our community a safe environment in which to
transact. As stated in the PayPal User Agreement, we reserve the right to
close or limit an account in response to excessive complaints received
about failure to ship merchandise, non-delivery of services, merchandise
not as described, or problems with merchandise shipped.
You do not need to contact PayPal at this time, however, we encourage you
to work directly with the buyer to amicably resolve this matter.
Thank you for your attention to this matter.
Sincerely,
PayPal Protection Services Department
I am so confused right now!! Has anyone else had this happen to them before? Advice??
this person did all this over a $5 savings????? 
