Happened to some of my Bayswaters in the past too. I think it will become peeled with use as the lock are only plated quite thinly with that metallic finish ( I think?). I have become more careful with how I close and open the locks, and try not to let the parts scratch so much:wondering I think that's what we call babying our bags It is very annoying when it happens, but I try to see it as characteristics...
No peeling in my Bays lock, maybe because it's only 1.5 weeks old, but mine does looks pretty scratchy.
I try to minimise the scratches on the lock by always securing the lock when i carry it.
I'd try contacting Mulberry CS if i were you to see what they say.
I do not have this on my ol or pink leopard alexas but I agree that you should call cs. I know that they can send you out a new lock for you to unscrew and replace yourself. They have just done this for me because my pink lex lock arrived scratched from the mulberry store. I did have to take it to a store first though for them to confirn i had an authentic bag and was not a faker trying to obtain genuine parts. Dp is going to replace the old lock with the new one for me. Good luck sorting it out xx
Well I called CS to see what they said - they denyed anyone else reporting this fault.. so that didnt make me feel very confident.
They told me they want the bag back.. I am 100% sure that the lock can be replaced so Im not scared it goes to the PONR! But I am worried they will phone back and say that this is damage I have caused myself - BUT the girl on the phone said that she knew it would be covered under warranty as its under 12 months old..
I feel sick at the thought of sending my baby away
So what should I do? It doesnt REALLY annoy me, but I just expected more from Mulberry..
I've just checked all my bags with a twist lock. I have this tarnished look on my printed ledbury, choc ant, black ant and oak ant (before i sold it, although it came like this) All these are older bags but printed ledbury has only been used a handful of times.
I* wonder why this happens then, will they are eventually tarnish or is it just a handful?
I would send it back, don't worry the lock can be easily changed so you'll get ink Alexa back x