I just bought this Friday night. I've used it twice and fingers crossed.....it's ok. Of course, my SA never heard of the problems....but assured me I can return, exchange, or get store credit if problems arise. I love the bag. Hope it will be ok. I hated it when it first came out....but after seeing all the pics on here....I took the plunge. Has anyone had luck? All I see is the bad ones that had to be returned.