Thank you so much for the advise. I appreciate in you taking the time to explain the whole procedure to me. I believe I've spoken to the Director of Handbags, the Saks Fifth Avenue STORE manager, the Chanel Handbags Manager, the Head of shipping department and the manager of customer service at S5A. I personally went to Fedex to identify myself and insisted on the Fedex driver to identify the person who signed for the package. But he/she did not show up or have any plans to show up. In addition to those communications, I've also issued a letter:
a)listing my communications with all S5A staff (date, time and name of staff)
b) communication with fedex (date, time and name of staff)
to all of them explaining my problem and anger in the most professional way (as part of my daily audit report writing skills), attached my police report and cc-ed my Bank on it. I've even explained the regulation of the provisional credit that will be given to me by my bank until they resolve the issue and also the customer satisfaction notice that is stated on their website. Also, Fedex has a contract with S5A on claims, so I've even hit them on that note to ensure that they either fulfill/re-read their rights as Fedex was their vendor choice, not mine. The risks involved has definitely impaired the customer service and financials of merely $1650.
So I believe I have exercised all rights and arenas to demand for an apology, explanation, and reimbursement.