I was excited and talking about my Grande Shopping which I thought was the Fedex box awaiting for me when I got home, but turns out to be my Eluxury purchase. Anyway, so I had the SA in NY to guarantee that I would get it by Monday latest as I wanted to expedite shipping. Again, I don't shop in NY, but she was extremely helpful whilst I was THERE at the store, covering my sale, when everyone else is way too snooty to serve a person wearing shorts and rainbow sandals. Anyway, so I called Saks up to speak to that SA, and her reply," I sent it over to shipping and they are responsible for the shipment. Once it leaves my hands, I have no control of the item." DUh! First of all, they ALL work for Saks Fifth. Someone better give me an answer and I paid over 1600 of moolah!! So I went to Saks Fifth here in SF and the lady at the Men's Dept (as they don't carry Chanel here), that she tried to help me. She called the Shipping Department and also received rude service. She was surprised that the Chanel lady didn't research the matter, let alone CALL me back. When Saks Fifth checked their system, they realized that they had the WRONG zipcode and wrong city. HOW is that possible when on my receipt the info was accurate? The SA must have typed some other address? But then it wouldn't print accurate info on the receipt no? Anyway, I am mad cause I don't get to hold or show my baby this weekend whilst I am in L.A!!!!