I would go to that store and go nuts on them... That is the total worse CS and it is just wrong...
Inconsistency Rant!
- Thread starter aiyiyi
- Start date
sometimes when i read these stories i'm like 
if someone came and said, can you order this on PCE? (provided they have the card. but even if they don't and made a fuss, the answer would be, we can accommodate you) my opinion is why not. if it can be done then sure! the only time i say no is when the item is no longer available to order! sometimes, if the customer really expresses a strong desire for that particular item and only that item, (meaning i can't convince them to buy something similar in store/web) then i will take down their info and keep a look out via client track.
if i find it in a store, i will provide her the number so she can call and order; but also give her the option of having me do it for her, but i always feel its best if the customer calls and ask herself
if a customer wanted something done, and i don't know how, but she said it can be done, i would ask a manager and if my manager doesn't know for some odd ball reason she WILL call and ask another store, or a higher channel, to get the appropriate answer/knowledge to perform that task
and that is really, just plain customer service.
if someone came and said, can you order this on PCE? (provided they have the card. but even if they don't and made a fuss, the answer would be, we can accommodate you) my opinion is why not. if it can be done then sure! the only time i say no is when the item is no longer available to order! sometimes, if the customer really expresses a strong desire for that particular item and only that item, (meaning i can't convince them to buy something similar in store/web) then i will take down their info and keep a look out via client track.
if i find it in a store, i will provide her the number so she can call and order; but also give her the option of having me do it for her, but i always feel its best if the customer calls and ask herself
if a customer wanted something done, and i don't know how, but she said it can be done, i would ask a manager and if my manager doesn't know for some odd ball reason she WILL call and ask another store, or a higher channel, to get the appropriate answer/knowledge to perform that task
and that is really, just plain customer service.