So I sold a coach purse on ebay and shhipped it to the buyre..She now sent me this email:
"Good eve. 2 things> I received the bag today, thank you for the quick shipment & nice packaging..BUT this purse IS NOT in Great Condition as stated in your listing. It is full of stains, scuff marks, and needs some serious cleaning......I would like to send it back and get reimbursed for the auction/shipping/shipment back to you. Thanks, Steph"
What should I do? I never said the bag was new. In addition, the bag was not filled with stains and scuffs how she is saying it is.
Thanks for all your help..
"Good eve. 2 things> I received the bag today, thank you for the quick shipment & nice packaging..BUT this purse IS NOT in Great Condition as stated in your listing. It is full of stains, scuff marks, and needs some serious cleaning......I would like to send it back and get reimbursed for the auction/shipping/shipment back to you. Thanks, Steph"
What should I do? I never said the bag was new. In addition, the bag was not filled with stains and scuffs how she is saying it is.
Thanks for all your help..