Ugh, I had a feeling this buyer would be a PITA. Anyways...they used the BIN on 09/08 and I couldn't ship the bag until 09/14. I even told the buyer this and apologized that I'd be shipping it out so late. Well, just as I'm about to leave for the PO (I had to get other addresses for different buyers), I see that she opened a INR claim. In the message box she said that I told her I'd ship it out on Monday or Tuesday (which I did, but then I told her it will have to be Friday instead) and that she waited for a tracking number, she is just frustrated, and she needs "HELP!!!". No where on that claim did she say that I updated her on the situation and I'd be shipping out later than expected. She filed that on Friday...the same day I shipped the bag. I've uploaded a tracking number to eBay and PayPal (and also in that claim form). Now the funds are being "held" until the dispute is over. I've never had this happen before. Also, the buyer has not said anything more in that chat on the claim page. What should I do? I insured it and used signature confirmation.