All of the responses in this thread are so painful to read.......... I sincerely hope that yours will last. I buy Goyard to last forever not four months..... I'll still love my bag forever, it will always bring back the memories of my first day in Paris (just as my little spin at Hermès ). I pretty much always shop looking really drab. T-shirt, jeans and flip-flops. I wasn't particularly well-dressed at Goyard/Hermès either while in Paris, but I've always commanded good customer service while in any store. I just hate how they can hide away from me, and take advantage of me behind a computer screen!