- Jun 6, 2006
That's terrible. I've read that a few people have had some problems with the turnlocks falling off. Something about the 'first batch' had some problems and then the next batch made resolved the problem????
Anyway, as depressing as it is, you know Coach will make it right with you.
The turnlock fell off my dusty rose legacy leather flap. I know they'll take care of me...but it will be next week before I can get to my nearest coach store...and then I'll be without my bag for a while unless they just give me a new one. So I'm really bummed right now.
I'm really sorry to hear that! Give us an update when you get it fixed. Do you think they'll just exchange it for a new one in the store, or will you have to have it sent in?
The turnlock fell off my Ali bag and I took it to the store and they just gave me a new one right there on the spot.I think they'll have me send it in, but when my mom had a problem with her signature stripe swing pack they just did a return on it and overnighted her another one (since that store was out of stock).