I returned the Multicolor purse more than a month ago. All of sudden, this morning I received a package from Eluxury. The purse is sent back to me. I have no idea why. It was supposed to be return because it's a defective item. The purse had no nylon proctection, scratches on the leather, very dusty inside ( it's the white mc color so the inside is red...i can totally tell), half of the blue stickers peel. I called them up and they said LV inspected it and they said it's in no sale condition, therefore, it's returned to me. THe thing is the purse was used. ...not by my mom. It was like that when we first got it. I sent it back right away...and i stated it as defective. I talked to one of the customer respenstative and he said once LV inspection teame processed it, they can't do anything. I told him to ask his supervisor about it anyways. They took more than a month to get back to me, no update, no response. I thought they will give me the money afterward. So I went out and bought my mom another one (same purse). It's an expensive purse for me. And I can't afford 2 same bags. What can I do????? Sue them? Get my credit card company involved? Oh my gosh ~ I don't know what to do. This happened to me before. I bought 2 bandeau from Elux. The white MC is perfect. But the sweet flower bandeau has this scratch on it, and the tag was cut off. I knew it's a used. And I returned it. After this purse, I asked one of the customer representative how can I avoid the used item being sent to me? I heard so many things from Elux...but I figured since it's an expensive purse, I might not get a used one. THey took forever to get back to me, no responde, no update. I checked every week for the status and all they said "call back next week". Help me guys! I didn't let my mom know because she'll yell at me. I can't afford that purse right now...especially when I'm trying to buy a car.