My darling boyfriend bought me a Damier Small Agenda for my birthday in Feb. I told him I didn't want an agenda so returned it and got about $300 in store credit. That's what the agenda was worth.
So this week, I told him I want to get a MC scarf with that store credit. So, being the sweetheart that he is, he went back to LV to get it for me. At LV, they told him he never returned the agenda, the recepit he has is for another customer, so he does not have the credit for $300. The SA that helped my boyfriend said he doesn't remember the transaction, and if they did the return they would have had typed up that information. That information is not in the system.
So then, my boyfriend went to the manager. The manager went through the inventory and said that everything is correct on their end. He basically said "I'm sorry, but you don't have $300 credit." They were even hinting they he may have stolen the recepit.
Why would he have that recepit, with the amount of the agenda being returned on it? I don't understand that! They made a mistake on their end, or maybe they took the returned agenda, and never input it into the system (and took it for themselves?)
My boyfriend and I are devastated. It was a birthday present, and I don't even have anything. No agenda. No scarf. We lost our $300 credit. LV in Union Square did some scam on us, and I have no idea what to do right now.
My boyfriend called the 800 number to see if they could do anything about it... but they will call the manager over in LV Union Square.
If you are equally upset about this, please call 888-Vuitton and call on behalf of my boyfriend Jimmy To. I'm a TPFer and I love LV, but its unfair what happend. It's only a $298 and some odd cents credit. But it would mean a lot to us.
So this week, I told him I want to get a MC scarf with that store credit. So, being the sweetheart that he is, he went back to LV to get it for me. At LV, they told him he never returned the agenda, the recepit he has is for another customer, so he does not have the credit for $300. The SA that helped my boyfriend said he doesn't remember the transaction, and if they did the return they would have had typed up that information. That information is not in the system.
So then, my boyfriend went to the manager. The manager went through the inventory and said that everything is correct on their end. He basically said "I'm sorry, but you don't have $300 credit." They were even hinting they he may have stolen the recepit.
Why would he have that recepit, with the amount of the agenda being returned on it? I don't understand that! They made a mistake on their end, or maybe they took the returned agenda, and never input it into the system (and took it for themselves?)
My boyfriend and I are devastated. It was a birthday present, and I don't even have anything. No agenda. No scarf. We lost our $300 credit. LV in Union Square did some scam on us, and I have no idea what to do right now.
My boyfriend called the 800 number to see if they could do anything about it... but they will call the manager over in LV Union Square.
If you are equally upset about this, please call 888-Vuitton and call on behalf of my boyfriend Jimmy To. I'm a TPFer and I love LV, but its unfair what happend. It's only a $298 and some odd cents credit. But it would mean a lot to us.