Ugh...I know others have probably gone through way worse...but here's my bummed out story. As most of you know I'm trying to complete a limited edition collection. So over the weekend I had my BIL bid on several items and we won. 2 of them came today. The khaki graffiti pochette was just as described (a little tarnish on zipper...but I got a screaming deal on it so no biggie). I also got a cherry blossom cles. It was described in the auction as being in pristine condition with no rubbing of cherry blossoms (a huge concern with this line) and nothing else wrong. Well I get it and every single cherry blossom has rubbing/chipping, the zipper is majorly tarnished/spots peeled off, and there is black dirt on the leather trim. I promptly email seller and her reply "the item is exactly as pictured in auction. But I'll refund when I receive the same item back." My reply "The item is NOT as described in your auction" and I listed everything wrong. I promptly opened a paypal claim since I want full records of everything from here on out. The bummer is that they overcharged for shipping...but at the time I didn't care because I was saving money....but they overcharged by $9.00. AND I also just bought a red/cream pochette from Germany and the seller is messing around....I verified beforehand that none of the cherry blossoms were rubbing off....so I am anxiously keeping my fingers crossed that everything turns out OK with that one. UGH.....why oh why didn't I get into LV in 2001!