So I cleaned out my closet yesterday and found tons of bags I'd forgotten I even owned:shame:. 2 of the bags were Coach and both had damaged straps. I remembered that both were damaged after very little use and I'd never followed up with Coach for repair. So I called Coach this morning to find out where I should send the bags for repair. The rep told me that Coach doesn't repair bags. I said, what are you kidding me Coach does not stand behind the quality of its products. She said if it is damaged by a factory defect yes otherwise no. I said how do I know if it was factory defect-the straps are damaged on 2 bags from same line with little wear what would you call that? She says sorry can't help you. I was APALLED!!!! I've been over Coach for several years now so this is far from tragic, but nonetheless I will never buy Coach again!