well i'm completely new to this purse forum thingy and i saw a forum called handbags & pruses and thats why i posted here... didnt know about all these rules and i'm just trying to find the quickest way to buy a replacement for my bag..... and please do not say call juicy or contact the place i bought it from.. because i already tried and none of them responded my phone calls and emails.. thought i can get some help here.... since everyone here seems to know alot and love handbags... but apparently this is not the forum to ask for HELP.......... so watever....