I finally found a NICE one. Melissa in the Boca store is so warm, personable, and friendly. Funny thing is she's from where I just moved to and still gets her hair cut from the same person I use (LOL!!). She was so helpful yesterday and looked in the system for a bag for me (something that's nearly impossible to get the NYC girls to do). She not only found it, she had it shipped the same day from the Beverly Hills store. She's actually tracking another bag down for me as we speak. I live in NY and I any Chanel bags from Saks are coming from her from now on!!!