Heres a good story--I have been on the wait list for a red Chanel bag for months and I got a call from my SA on Tues that the bag was in. I called back Wed. The SA who answered the phone doesn't tell me that my SA is off that day, or tell me anything for that matter and puts me on hold and never comes back! So, I call back. She answers again. I ask for her name--she won't tell me. I give her the same information and she does the same thing again! Can you believe this!!!! Never again. If anyone is in Orange County I recommend you go to Neimans in Fashion Island. They are really nice at the Chanel shop there. Also try the third floor restaurant--its great.