Almost three months ago, I purchased a Beverly GM from louisvuitton.com. When it arrived, one of the side snaps was broken, so I called 866 and they told me to send it back to them to exchange for a flawless Beverly. Well, I sent it back, but never received the new one. When I called them, they told me they had credited the amount to my LV account. I was so frustrated by this point, I asked that they simply refund the $ to my credit card. Well, almost three months have passed, and I still do not have my $!!! They have said three times that they were refunding my credit card, and I should see it on my statement within 5-7 business days. THREE times they have lied to me... I have no bag and no money to show for my $1,528 purchase from louisvuitton.com!!! I filed a dispute through my bank/credit card, and after a week, they still haven't been able to get the $ back from LV. LV has ripped me off, doesn't seem to care about this horrible customer service situation, and has lost my business for good. Now, I'm not saying I won't purchse from a reputable reseller (on ebay for example), but will never shop directly with LV again. Thank you for letting me vent, I am just disgusted!!