I went down to Fashion Island today to shop and of course I stopped at Neimans. I immedietely noticed that there was a Steel Day bag just sitting there but with Regular Hardware. I grabbed it and immedietely checked inside for the card and nothing was inside. I wanted to double check the number said 3. So I asked one of the girls there, who by the way turned out to be a great SA, and we figured out that the bag had gotten returned there, even though they never sold that style and combo. There was a return receipt in the bag but what was odd was that the color number on the receipt was for a brown! And this is for sure Steel. So I don't know how this got returned when they didn't even sell it to begin with. The bag is in perfect condition and doesn't look used AT ALL. Then I noticed it didn't have the extra thing of tassles inside either. Obviously someone who bought it, took everything out to put their stuff in and then never bothered to put the cards and tassles back!!! GRRRR! The thing is, because it was missing everything inside, she gave me $100 off the purse!!!! So I got it for $895. I doubt I'll keep it though cuz I don't want another RH but I still thought it was really cool!!! I can still return even with the discount. And on top of everything, she said that their warehouse in Dallas may have extra tassles so she is going to find out for me tomorrow and if she can, she'll send me some Steel tassles!!